REFUND POLICY

we always take customer‑shopping‑satisfaction and product‑using‑experience as core guiding principles, offering standardized, fair and transparent return‑and‑after‑sales‑protection services for all lip‑balm and lip‑treatment‑purchasers.‑as‑lip‑care‑belongs‑to‑skin‑contact‑personal‑care‑goods,‑we‑attach‑great‑importance‑to‑product‑hygiene‑and‑usage‑safety‑and‑formulate‑clear‑return‑rules‑to‑protect‑the‑interests‑of‑all‑our‑customers.

all‑products‑qualify‑for‑return‑requests‑within‑30‑calendar‑days‑calculated‑from‑the‑moment‑logistics‑marks‑your‑parcel‑as‑delivered.‑this‑sufficient‑return‑time‑window‑allows‑customers‑to‑fully‑test‑lip‑product‑texture,‑comfort‑and‑actual‑using‑effects‑at‑home.‑all‑return‑items‑must‑be‑sent‑back‑in‑unused,‑un‑opened,‑un‑washed‑original‑condition,‑with‑intact‑factory‑packaging,‑brand‑labels‑and‑attached‑accessories‑completely‑preserved.‑lip‑products‑that‑show‑signs‑of‑usage,‑contamination,‑damaged‑seals,‑missing‑packaging‑or‑labels‑will‑not‑meet‑full‑refund‑return‑criteria‑for‑hygiene‑reasons.

every‑return‑application‑must‑be‑initiated‑through‑official‑customer‑service‑channels.‑you‑need‑to‑supply‑your‑order‑number,‑product‑information,‑detailed‑return‑reason‑and‑real‑product‑photographs.‑after‑our‑team‑reviews‑and‑approves‑your‑application,‑we‑will‑issue‑an‑official‑return‑authorization‑number‑together‑with‑detailed‑return‑shipping‑guidance.‑parcels‑returned‑without‑valid‑return‑authorization‑will‑be‑rejected‑by‑warehouse‑receiving‑staff‑and‑cannot‑trigger‑refund‑processing.‑please‑make‑sure‑to‑communicate‑and‑get‑confirmation‑from‑support‑before‑you‑send‑any‑goods‑back.

for‑returns‑caused‑by‑personal‑reasons‑such‑as‑unsatisfactory‑texture‑experience,‑mismatched‑expectations‑or‑change‑of‑mind,‑the‑customer‑shall‑bear‑return‑shipping‑cost‑independently.‑our‑free‑world‑wide‑shipping‑offer‑only‑covers‑out‑bound‑delivery‑from‑our‑warehouse‑to‑customer‑destination‑and‑does‑not‑include‑return‑freight‑expenses.‑after‑warehouse‑receives‑and‑inspects‑return‑shipment‑and‑confirms‑compliance‑with‑return‑standards,‑we‑process‑refund‑to‑your‑original‑payment‑method‑within‑5‑10‑business‑days.‑actual‑fund‑arrival‑time‑depends‑completely‑on‑the‑processing‑efficiency‑of‑your‑bank‑or‑payment‑institution‑which‑we‑cannot‑control.

if‑products‑arrive‑with‑factory‑defects,‑packaging‑damage,‑leaking‑contents,‑wrong‑items‑shipped‑or‑missing‑units‑caused‑by‑our‑warehouse‑packing‑and‑dispatching‑mistakes,‑we‑provide‑free‑after‑sales‑solutions.‑please‑take‑clear‑photographs‑of‑defective‑product‑and‑outer‑package‑within‑7‑days‑after‑receiving‑goods‑and‑send‑to‑customer‑service.‑after‑verification‑we‑will‑offer‑your‑choice‑of‑free‑replacement,‑full‑refund‑or‑partial‑refund‑according‑to‑your‑preference,‑and‑we‑cover‑corresponding‑return‑and‑re‑shipping‑costs.

damage‑and‑performance‑failure‑caused‑by‑improper‑personal‑use,‑incorrect‑storage‑conditions,‑private‑opening‑and‑mis‑handling‑are‑not‑covered‑by‑our‑return‑scope.‑all‑lip‑balms‑and‑lip‑treatments‑need‑to‑be‑stored‑in‑cool‑dry‑environments‑and‑used‑following‑official‑product‑instructions.‑product‑deterioration‑or‑damage‑arising‑from‑non‑standard‑storage‑or‑usage‑shall‑be‑the‑customer’s‑own‑responsibility‑and‑will‑not‑qualify‑for‑refund‑or‑compensation.

discounted‑goods‑bought‑during‑summer‑promotional‑sales‑follow‑exactly‑the‑same‑return‑policy‑as‑regular‑priced‑merchandise.‑refund‑amount‑is‑calculated‑based‑on‑actual‑amount‑customer‑paid‑after‑discount‑deduction.‑we‑forbid‑malicious‑return‑behaviors‑including‑large‑scale‑frequent‑returns‑and‑trial‑and‑return‑fraud‑patterns.‑we‑reserve‑the‑right‑to‑reject‑return‑applications‑and‑restrict‑future‑order‑privileges‑for‑accounts‑with‑abnormal‑return‑records.

we‑reserve‑the‑right‑to‑optimize‑and‑adjust‑this‑refund‑and‑return‑policy‑according‑to‑business‑development‑and‑industry‑norms.‑the‑latest‑policy‑text‑published‑on‑this‑web‑page‑shall‑prevail.‑the‑policy‑version‑effective‑on‑the‑date‑you‑place‑your‑order‑shall‑govern‑your‑order‑after‑sales‑rights‑and‑interests.